Refund Policy

Last updated: 18 October 2026

14-day returns

Changed your mind? You have 14 days from the day you receive your order to tell us you'd like to return it, and a further 14 days after that to send it back. This is your right to cancel under the Consumer Contracts Regulations 2013.

How to return an item

1. Email gadgetial@gmail.com with your order number and the item(s) you want to return.
2. We'll reply with our returns address and instructions.
3. Send the item back within 14 days of telling us. We recommend a tracked postal service and keeping your proof of postage.

Condition of returns

Please return items unused and, where possible, in their original packaging. It's fine to try a case on your phone to check the fit, just as you would in a shop. If an item has been used or damaged beyond that, we may reduce your refund to reflect its loss in value.

Return postage

For change-of-mind returns, the cost of sending the item back is paid by you. If your item is faulty or damaged, or we sent you the wrong item, we'll cover the return postage.

Refunds

We'll refund you within 14 days of receiving your return (or proof that you've sent it back, if that comes first). Refunds are made to your original payment method. If you return your whole order, we'll also refund any delivery charge you paid.

Faulty, damaged or incorrect items

If your case arrives faulty or damaged, or isn't what you ordered, please contact us at gadgetial@gmail.com. You're entitled to a full refund if you tell us within 30 days of delivery, or you can choose a free replacement under our 15-Day Guarantee. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Ordered the wrong model?

The quickest fix is to return the item for a refund and place a new order for the correct model.

Questions?

Email gadgetial@gmail.com and we'll be happy to help.